How members access their account
Memberful provides an intuitive payment and account management experience for your members which means you’ll spend less time providing customer support. Once you create your membership plans, your audience can buy subscriptions to those Plans and manage their own membership accounts.
Learn how a member can:
How members access their account
Members can access their membership account from:
https://YOURSITE.memberful.com/account
Replace YOURSITE with your actual Account URL sudomain, which can be found in your Memberful dashboard via Settings → Website name and URL. You can add this link to a button on your website, in the footer of your newsletter, or anywhere else.
Sign in with a sign-in link
For accounts with passwords enabled: When a member lands on the sign-in form, they’ll enter their email address and click Continue. If the member does not have a password, clicking continue sends the sign-in link to the member immediately.
Memberful will send them an email with a link they can click to sign in. The link can only be used once and it expires after 24 hours.
For accounts with passwords disabled: If you've disabled the ability for members to create passwords, will we present the form with the Send sign in link button immediately.
Sign in with a password
Passwords are not required but some members may choose to set one after they sign up.
When a member lands on the sign-in form, they’ll enter their email address and click Continue. If the member has a password, we show the password field.
Password reset
From the Memberful sign-in form, the member can click the Reset it link. Memberful will send them password reset instructions by email.
You can also trigger a password reset email from the member's profile in your Memberful dashboard or share a direct link with them.
https://YOURSITE.memberful.com/auth/password/new
Replace YOURSITE with your actual Account URL sudomain, which can be found in your Memberful dashboard via Settings → Website name and URL.
To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be used once. If they click the link, and reset their password, the link becomes invalid.
If the link becomes invalid, we recommend that the member delete the old reset email and start with a fresh password reset.
Related help docs:
- Learn how members can update their personal info.
- Learn how members can manage their subscriptions.
- Learn how members can access the member benefits.